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12/6/2021 4:56:39 AM
2

Payed content NOT playable and Pre-Order’s NOT registering. (PS5)

I Pre-Ordered the 30th Anniversary + Witch Queen Bundle pack, I have the receipt for the transaction from PSN and it shows its Purchased in playstation store, I also received the Pre-Order bonus items, BUT its showing in-game that it isn’t purchased and I have not Pre-Ordered it. I have a friend who Purchased the BEYOND LIGHT DELUXE Edition which pays for previous seasons 12, 13, and 14. They aren’t able to access ANY previous season content nor buy any previous season Exotics from the Kiosk. We went through all of Playstation Help support, meaning we verified the transaction cleared, we verified that its downloaded, we verified that it shows purchased in the store. We have cleared the data cache, we’ve tried restoring licensing, and we’ve tried a few in game, “fixes” I.e. trying to claim Quest from the quest kiosk, starting the beyond light questline, starting all other DLC questline (forsaken and shadowkeep) and we’ve made ZERO progress. We’ve finally tried uninstalling the game and reinstalling. IT DID NOT WORK. We have tried all of these to fix both of our issues and haven’t gotten anywhere. Please assist.

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