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Edited by L-Dawg729: 8/9/2021 4:00:52 PM
4

Loss of all Characters From PSN account

I logged into Bungie.net to link my PSN Destiny account to My Steam account. Upon activation, I was kicked off the PS5 I was logged into at the time. When I tried to log back into the game, all 3 of my characters were missing and I was prompted to start a new profile. On the Bungie.net website it also showed that I no longer had any characters, yet it shows them on my Little Light and Ishtar Commander mobile apps. How do I recover my Profile/Account/Characters? Will de-activating/unlinking resolve this issue? Any help will be greatly appreciated. Leonard #Cross-Save activation #Console-Support # PC-Support

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  • Edited by dc213baseball: 8/9/2021 4:07:44 PM
    This is because you setup cross save wrong. You chose Steam (not playstation) account as your main/active account for cross save. There is a form (I’ll link in a minute when i can get link) where you can petition for Bungie to change the active account from steam to playstation. However, it is done at their sole discretion. Link…. https://help.bungie.net/hc/en-us/articles/360049498031-Contact-Form-Cross-Save-Issues

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