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Edited by L-Dawg729: 8/9/2021 4:00:52 PM
4

Loss of all Characters From PSN account

I logged into Bungie.net to link my PSN Destiny account to My Steam account. Upon activation, I was kicked off the PS5 I was logged into at the time. When I tried to log back into the game, all 3 of my characters were missing and I was prompted to start a new profile. On the Bungie.net website it also showed that I no longer had any characters, yet it shows them on my Little Light and Ishtar Commander mobile apps. How do I recover my Profile/Account/Characters? Will de-activating/unlinking resolve this issue? Any help will be greatly appreciated. Leonard #Cross-Save activation #Console-Support # PC-Support

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  • Edited by dc213baseball: 8/9/2021 4:07:44 PM
    This is because you setup cross save wrong. You chose Steam (not playstation) account as your main/active account for cross save. There is a form (I’ll link in a minute when i can get link) where you can petition for Bungie to change the active account from steam to playstation. However, it is done at their sole discretion. Link…. https://help.bungie.net/hc/en-us/articles/360049498031-Contact-Form-Cross-Save-Issues

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    • Looks like you picked the wrong account as your main. Your Steam account is your main so would show characters on that account not your PSN account. Do a search for "Cross save issues" on Bungie.net to bring up a help guide. At the bottom of the guide is a form you can fill in asking Bungie to switch the accounts around. Note... this is done at Bungie's discretion and during their business hours. Do not disable cross save as it will incur a 90 day cooldown period which Bungie will not remove for any reason.

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      • https://help.bungie.net/hc/en-us/articles/360049498031 Form at the bottom

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        • Appreciate the help got the form filled out. Thanks a lot for the info.

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