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originally posted in: Question about account links
Edited by SirWinnipeck: 8/9/2021 9:46:06 AM
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Hi there! If you're talking about merging these two accounts, this is not possible. Deactivating Cross save will give you access to your steam or psn characters again though.
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  • hello, Thank you very much for the answer, it's such a shame. I had hours of game on my steam account and virtual purchases :/ So if I want to get them back I have to stay on steam without playing cross platform on my ps4 account if I understand correctly

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  • That's correct. Linking any account via Cross save overrides all characters on that platform until Cross save is disabled again.

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  • Very well, I have a last question and I do not bother you (again thank you for your help) is there an email to contact the support bungie or the only support that exists is the forum here?

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  • You're welcome. There is a contact form for things regarding cross save in the help section on the website. Go to Bungie.net and under help - articles you can search for cross save which will lead to the contact form. Be sure to read all the given information before filling out the form.

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  • Bungie does not have a public email address or phone number for game issues. Any issues are to be posted on these forum pages where most problems can be sorted out by helpful members of the community, mentors, Bungie staff or as in your case a helpful member of the forum police. The only public email address is for the Bungie store and if you do find any other contact info you will be pointed to post here.

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  • thank you very much for the very detailed explanation!

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