You will need to reach out to the Bungie store customer service. https://bungiestore.com/pages/customer-service
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I did that a week and a half ago. I know that's not long in Bungie time but I thought I should cover my bases. If you come across the post in DTG please upvote.
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If you've emailed the store then that's all you can do and just need to wait for a reply. This help forum isn't connected to the store and the store team don't check this forum either.
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We'll see ¯\_(ツ)_/¯ requests seem to get resolved a lot faster when you post everywhere.
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Make sure to check your junk mail. The last time I emailed the store they replied within a few days and it was sent to my spam folder.
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Yep, keeping an eye there too. It is good advice for anyone else waiting patiently. I'm still waiting patiently on my D1 Blacksmith shader.