Hi there! Please contact the Bungie Store support team for more help on this. You can send an email to the email address provided on your order confirmation. If you did not receive an order confirmation email, you can contact them through the Customer Support page [url=https://bungiestore.com/pages/customer-service]here[/url]. Please note that there were changes in the distribution centers, so please review the contact page fully.
Post this in the help forums,then somebody there will give you a link to customer service of the store.