I did the initial portions of the quest and got to step 4/4, where online guides said I'd need to go into the raid and fully complete it along with the puzzles to attain the trace rifle. I painstakingly over 4 and a half hours completed the raid and every puzzle, only for every other member to get it besides me. I saw the two loot chests at the end but it never gave me anything besides random legendary loot. I never disconnected or anything, does anyone know why this could have happened? I'm kind of heart broken, I really really really do not want to play that raid again, MUCH LESS do those puzzles.
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Did you actually go up and open that second chest? Divinity doesn't automatically enter your inventory or drop as an engram at the end—like public event chests, you have to manually open it yourself to get the loot. Regardless, unfortunately if the weapon didn't go to your Postmaster, then you'll have to do the raid and the puzzles again.