I have the same issue. This is ridiculous. I gave bungie my money so I could have the damn gun and now I can't get it? This needs to be fixed.
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Why fix? It's clearly stated that the gun is ONLY included with the standard/deluxe/collectors + season pass editions. It's really not that hard to understand, a monkey could easily figure out what's what. 😂https://www.bungie.net/7/en/Destiny/Buy/beyondlight
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In the store on ps4 there was a purchase bundle option. It said it included ntte and once I finished, I never got it.