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10/15/2020 7:25:44 AM
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postmaster stole my exotic and bright engrams

postmaster stole my exotic and bright engrams. i have 2 exotic and 1 bright engram at postmaster, but after i visiting him - it disappears. is it server troubles or on my side?

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  • Edited by rykoko1: 10/15/2020 7:59:55 AM
    Hi there, The postmaster should not be used to store any items for any reasons, including engrams. You should take these items out of the postmaster as you get them or run the risk of them disappearing, whether thats through the postmaster being full or other reasons. Items lost that were in the postmaster will not be restored by Bungie. [quote][b]Bungie does not provide the following services:[/b] Recovery of dismantled, scrapped, deleted, or otherwise discarded items Recovery of items lost due a Character's Postmaster being full [/quote] https://www.bungie.net/en/help/article/12211

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    • Hi there, Where did you check that you had the engrams? If it was on a third party app like DIM it could be outdated and needed a refresh. Another possible scenario is that your postmaster was full and you lost your engrams. Both of these are things to keep in mind moving forward so you will not lose any engrams in the future. Best of luck.

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