Hey there! You can head over to this article and fill out the contact form at the bottom to request that Bungie switch it. You may also want to read through that article for more information on what actions can affect your Cross Save:
https://www.bungie.net/en/Help/Troubleshoot?oid=48099
Note: Bungie goes through these reports in order that they receive them, and only during normal business hours Pacific Time.
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Hope this helps others out who have issues
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If they disabled Cross-save then nothing will be done.
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they did not disable it
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Yeah didn’t disable cross play thanks for the link to that article I sent in a ticket so we’ll what they say thanks guys
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Then he shouldn't have any problems.