Cross Save is not the same as the Destiny 1 character import. Cross Save is used to select a set of Destiny 2 characters and use them across multiple platforms. If your Destiny 1 characters qualified for the import, they would automatically be there once you start up Destiny 2 on the same account. If you have yet to start Destiny 2, that is why the Cross Save page displays no characters.
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Edited by Ellison's Bane: 7/26/2020 7:31:34 PMThank you for clearing that up for me. So i will need to log in on the same account on steam to see my old characters which were on xbox, or is this not possible?
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Your Destiny 1 characters can't be imported directly to a different platform. You would need to import them to the same platform where you originally played Destiny 1 first, and then set up Cross Save if you wanted to access them on PC.
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So i will need to log into an xbox one and then log into destiny 2 and i should be prompted from there?
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As long as your characters qualify for the import, yes. Make sure you're also using the same account that originally played Destiny 1.