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7/18/2020 9:36:09 AM
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Twitch Prime Reward says claimed, but I didn't receive it in-game, doesn't show in Bungie reward list

I claimed the May (prospector) twitch prime reward without any issue. The June reward didn't work though. When I claimed the June reward on the Twitch Prime page, it said the claim was successful and marked the reward as claimed ([b]and therefore won't let me claim it again to force a retry[/b]). However, the reward never became available in the tower. Oddly enough, the reward wasn't listed on the Bungie rewards page either (https://www.bungie.net/7/en/Codes/Partners). I only see Twitch Prime reward #5 listed (but not #6). I talked to Twitch customer support about this and they said there is nothing they could do on their end and that I should reach out to Bungie directly. Based on https://www.bungie.net/en/Help/Troubleshoot?oid=48656, I'm making this post to request assistance. I have waited a few weeks to see if the system might retry automatically or if something was just taking a while to propagate, but I'm still having this issue. Thank you

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