Where do you normally request a refund? With the retailer that you paid, duh! So contact whichever retailer you bought the product from, and you are subject to their refund policy.
English
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You mean to tell me that you, a person not involved at all with the game's development and Bungie, an entity that makes the game, but doesn't sell it directly, can't give me a refund? This is an outrage. Why, dare I say it's a travesty. An outright crime against humanity even! [spoiler]Just in case, since TC might take this seriously, that was sarcasm.[/spoiler]
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The atrocity!!!