If you can edit the following into your OP, some of the more tech savvy forum goers might be able to better help you troubleshoot. [quote]-Internet provider -Modem/router brand -Download/upload speed(tested, not advertised) -Connection type(Hardwired/Wi-fi : Cable/DSL/Fibre/Satelite) -Ping/Latency -Packet loss -NAT type -What steps you have already taken to try and aleviate your issues[/quote] Speedtest gives you all you need, but it doesn't hurt to run a few different tests. [quote]-Some sites for testing your connection : see spoiler [url]https://www.speedtest.net[/url] [url]https://testmy.net/latency[/url] [url]http://www.dslreports.com/tools/pingtest[/url][/quote] [quote]Network Troubleshooting Guide [url]https://www.bungie.net/en/Support/Troubleshoot?oid=12915[/url][/quote]