I posted a complaint lastnight after losing the New Age Black Armory shader. I don't have the time to game for hours every day, and while this may be one of the minor cases of the people affected by Bungies error, I am equally upset. I was lucky and had a helmet drop with the shader on, and given that my helmet is always exotic, I dismantled the item. After the rollback, I not only do not have the shader, but the helmet is gone too. Bungies response is that I will just have to do it again.
If I went to work for a day, and the accounts manager forgot to post my hours into the system, would I be told to work those hours again before being paid?
I planned to renew my season pass in the coming season. That won't be happening unless some form of compensation is offered to myself and the other players affected by Bungies mistake. This is the second time this error has occured, and so far the customer service has been disgusting. Is this the future of Bungie as a business? Copy and paste replies to complaints, with no intention of compensating the players affected by their own incompetence? That's not the kind of business I'm willing to support.
You may get more traction with your post by changing the tag from #help to #feedbackd2. As you are not seeking any technical assistance, it is unlikely you will get the response you expect in the #help forum.