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11/19/2019 5:35:50 PM
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Crash/Reboot on Character Select

Hey, im struggling since 2-3 days to fix the crashes on the character select screen, which reboots my PC everytime, making Destiny2 currently unplayable for me. This started to happen within the last week, where suddenly while playing the game crashed to the desktop without any error message. Afterwards it started more frequently while entering destinations or activities. Now it instantly crashes while loading the character (the 3D model) in the select screen. Here is what ive tried so far: - Updating every driver (Chipset, Nvidia, Storage) - Memory diagnosis (no problems) - Chkdsk (no problems) - deleting cvar.xml - uninstall/install Destiny2 - uninstall/install Nvidia Drivers - set destiny2.exe for high perfomance graphic card - disable/enable g-sync - custom configuration (in the Nvidia control panel) for destiny with low settings - enable/disable Antivir - verify gamefiles in steam (deleted cvars.xml, steam_app_id.txt and destiny2.exe beforehand) - uninstalled battle.net - copied GFSDK_Aftermath_Lib.dll to " \SteamApps\common\Destiny 2" - reinstalled C++ Distribution packages and .NET Frameworks - updated Windows - Destiny2 Crash files are not existing - WhoCrashed didnt show any crashlogs, even while logging is enabled, since it seems there are none created - used Benchmarks to stress out CPU/GPU and there were no problems - set destiny2.exe as high priority in Task Manager - uninstalled Discord - played several hours other games without any problem - checked event history in windows (Application is without any errors, Hardware doesnt have any events, System has the Kernel Power 41 event which indicates an unplanned shutdown and one Alert https://pastebin.com/SM16tX31 ) - checked Temperature (50°C stable) - dxdiag ( https://pastebin.com/Envib57y ) - hwInfo64 ( https://pastebin.com/Tg2xS6yZ ) - cleaned the whole PC and double checked every cable My specs are: - Processor Name: Intel Core i7-4790 - CPU Brand Name: Intel(R) Core(TM) i7-4790 CPU @ 3.60GHz - Graphic Card: Nvidia GeForce 760 GTX - MainBoard: Gigabyte Z97X Gaming-3 - RAM: 16 GB - OS: Windows 10 Pro - HDD: SATA Kingston 240 GB (44gb free space) Crashes only happen while playing Destiny 2 and are only present since Shadowkeep launch in Steam. Ive about 1500 hours in Destiny 2 (bnet) and 500 hours (steam) and only the last days, mb weeks this started to happen, without showing error messages or error logs. By the way this is my wifes PC. On my PC I had also some problems which i could actually fix by simply updating the drivers. I also work in a IT department, so things like this, normally get fixed by me, but this time I really have no clue whatelse I can do. I hope someone might have an idea or clue what Ive been missing to do or to fix! Best regards
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