Lets get this out of the way, personally i feel its appalling that bungie does not have a support channel that is private and secure with all the consistency of other games to handle player complaints, warframe has a smaller staff than bungie and still has a support ticket client, so theres no excuse for it's non existence, i do not agree, nor do i think its smart, so have personal game issues on a public forum setting, not only does it spread misinformation from people not behind the scene, but it represents in my eyes a lack of customer service from a business standpoint, and yes ive worked in a customer service line. I would almost rather get a copy and paste response FROM an employee, then be subjected to mixed opinions of 50 people whom i didnt ask help from. I dont care how much hate this gets me either, say what you will, im autistic, im used to being bullied by people with nothing better to do. But should you find you agree with the sentiment of having a private support client with direct responses being only bungie, please. For all that is sane, comment why you find it necessary to have. Because when i write up about having and issue, im not talking to the community, im not talking to the random joe across the street, im talking to the company whos product i purchased, yes purchased, so i expect of i write something to the business with an issue with said product it is handled and solved by a representative of the company and not a random stranger. Unfortunately its the only option i find myself with. Warframe did it better. For longer.
Sorry, man, but bungie.net has operated like this for over a decade. Bungie likes this system because it allows Ninjas, Mentors, Moderators, and knowledgeable community members to filter out unnecessary claims and give answers without bogging down Bungie's team. Also, since Bungie has no email or phone to contact, they would have to set up an entire Player Support direct contact system with a new set of employees, and the forums/social media work well enough for them to not worry about that