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10/10/2019 6:43:52 AM
1

Legendary and Nostalgic Engrams disappeared!

Last night at 4:00 a.m. Eastern Time, U.S. 10/09/19. I had a neighborhood power failure. Before the power failure, I went from Season of the Undying 12 to 18 and got 2 Legendary Engrams and 2 Nostalgic Engrams. They were in my inventory. Then the game crashed from the power outage. Just now at 2:40 a.m. 10/10/19 I loaded up my game and went to tower to cash in my engrams and looked into my inventory and they were not there. They were their before my computer crashed but not anymore. I grinded all night from 12 noon to 4:00 a.m. before the power outage and my engrams don't exist. Who do I complain too? I can't find support anywhere. No way to contact Bungie about this problem. I want my engrams back that I earned.
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  • Hi. Thanks for your report. If you purchased the Nostalgic Engrams, you can contact us through our [url=https://www.bungie.net/en/Help/Troubleshoot?oid=13681]Eververse Missing Item contact form[/url] and we'll be able to look more into this issue. You need to make sure that you are signed into Bungie.net when filling out the form. If you didn't purchase any of these engrams, then, unfortunately, the items are lost and can't be replaced. Bungie does not replace in-game items that are lost or dismantled. For more information, please review our [url=https://www.bungie.net/en/Help/Article/12211]Deleted Item and Character Policy[/url].

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