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10/5/2019 4:04:33 AM
1
Can't Unlink Old Account
I need help unlinking an old account that I no longer have access to. My linked PSN account is one I had several years ago and I no longer have access to it (I've tried recently to get access to it again and I can't even remember what e-mail address I used). I need to unlink it from my Bungie.net account so I can activate Cross Save between Xbox and Steam, but I can't unlink it unless I can sign in to it. It's a bit of a Catch-22.
If anyone from Bungie support could help me, I would really appreciate it.
Vicendithas
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3 RepliesIn order to unlink an account, you must be able to authenticate it, which means you must be able to log into it. Bungie cannot forcibly de-link it. [b]I would suggest contacting Sony concerning recovering your PSN account.[/b] This will save you a lot of trouble and let you keep your current Bungie.net profile. If you are unable to gain access to your PSN account, then you will not be able to unlink it from your current Bungie.net profile. If you're trying to set up cross-save, then your only option will be to create a new Bungie.net profile and then unlink/relink the accounts you actually want to that new Bungie.net profile. Just keep in mind that if you go with the new Bungie.net profile, you will lose access to the code-granted bonuses you've redeemed on Bungie.net because those are tied to your current Bungie.net profile. You can see what you'll lose here: [url=https://www.bungie.net/en/Profile/Codes]https://www.bungie.net/en/Profile/Codes[/url]
