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Edited by Wolfram: 9/2/2019 7:28:30 PM
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Need help deactivating Cross Save...

My issue is fairly simple, and I believe I may just have shot myself in the foot, but I'm hoping I can maybe get some official help here. Long story short, I activated cross-save for my old pre-CoO psn account just for nostalgia's sake, to go through my old guns and armor that I don't have access to on PC anymore. The problem is, when I went back after my trip down memory lane to deactivate cross-save and go back to my main PC account, I get "Cross Save cannot be unlinked for 37 days because you’ve purchased Silver on your Battle.net account recently." 37 days is after Shadowkeep's launch... Am I screwed? Is there no way around this? Would it be possible to make a one-time exception here and just disable the cross-save feature on my account please? I pre-ordered shadowkeep and the season pass on my PC account. I am insanely hyped to play that expansion. But the PS4 account I cross-saved doesn't even have Forsaken purchased... I just did this for a little bit of nostalgia and now I won't be able to play basically ANY post-forsaken content until october 9th, a full week after the release of Shadowkeep. HELP ME PLEASE. I know I was an idiot, I should've read the cross save page all the way to the end, but I didn't. I only read until the part that talked about the 90-day wait period [i]after[/i] deactivating, and figured it was fine. I had no idea that activating the feature would trigger a waiting period for me to be able to even be [i]able[/i] to deactivate it in the first place...

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  • Hi. Thank you for your report. If currently logged in, please log out of Destiny 2 on all platforms. Once you log back in, your account should have Cross Save deactivated.

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  • When did you activate cross save? If it was before August 22nd, then the section of the cross save page that mentions the Silver lockout wasn't actually stated yet, so Bungie was deactivating and reenabling cross save for people. But if it was after that date, you'll have to wait out the 37 days.

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