The characters are on bungie.net but not on Playstation 4. I cannot even play the game and is asking me to start over. How can I get my characters loaded back to my PS4?
Hello, Thank you for your report. If currently logged in, please log out of Destiny 2 on all platforms. Once you log back in, your account should be configured with Cross Save enabled for your [PS4] characters.
Make sure you've logged into the correct PSN account. If you have, can you please take a screen shot from your Playstation showing the character selection page, load it to an image hosting site like Imgur and post a link to it here.
I linked my accounts to Batte.net & to Steam.