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8/23/2019 10:17:56 PM
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Cross save ownership issues

Ive bought the game on xbox bnet and steam, it only shows i own it on xbox in my crosssave, all the accounts are correct and authenticated. I CANNOT play on bnet anymore.
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  • Hi there. Appreciate your report about this issue. I've confirmed that you have a connected Xbox, Battle.net and Steam account and are using your Xbox characters to Cross Save. The "Server Unavailable" error indicates that there is a connection issue of some kind happening between you and Destiny 2. This may be an internet service provider issue. Here are some steps you can take to try and resolve the issue: [quote] [b]1.[/b] A wired connection is recommended to play Destiny, and if your connection is being used for other things when playing the game, such as streaming, it's recommended to quit those programs. [b]2.[/b] [url=https://www.bungie.net/en/Help/Article/12539]Clearing your console cache[/url] or performing a [url=https://www.bungie.net/en/Help/Article/46501]Scan and Repair[/url] in the Battle.net app [b]3.[/b] Power cycling your internet router [b]4.[/b] Review our guide on [url=https://www.bungie.net/en/Help/Troubleshoot?oid=13603]improving latency and packet loss[/url] to see if that might help [b]5.[/b] Following our [url=https://www.bungie.net/en/Support/Troubleshoot?oid=12915]Network Troubleshooting Guide[/url] for best optimizing your connection to Destiny. If issues persist, try our [url=http://www.bungie.net/en/Help/Troubleshoot?oid=13610]Advanced Steps Networking Guide[/url] for possible router solutions, such as enabling UPnP. You may also want to enable IPV6 on your router if you have it. [b]6.[/b] You may want to change your DNS server on your console to Google's Nameservers (8.8.8.8. and 8.8.4.4.) [b]7.[/b] Contact your internet service provider to see if there are any issues with your connection. [/quote]

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