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Edited by Kellogs: 7/9/2019 4:26:41 AM
42

PSA - Ryzen 3000 and Destiny 2 - Game not launching

Hello everyone, Upon further digging, playing around and all kinds of other stuff I have come to one conclusion: Destiny 2 [u][b]WILL NOT[/b] [/u]work with Ryzen 3000 series processor until the game is patched. I have confirmed this myself and also referencing this thread: https://www.bungie.net/en/Forums/Post/252735601?sort=0&page=0 Upon taking out my new processor and board (Ryzen 5 3600x and Gigabyte Aorus Elite) and putting back my old system (3770K and Z77 Sabertooth) on the same windows install, Destiny 2 launches without issues. No amount of fiddling with resolve this. I have tried literally every single thing including a clean install of Windows, latest drivers, setting Destiny 2 as Admin and run in Windows 7 compatability mode, etc. Until Bungie can update the game, Destiny 2 will not run on a system running Ryzen 3000 series processors. Symptoms: When you launch Destiny 2 from Battlenet, it will say it is launched but nothing happens. Upon looking at task manager, Destiny 2 will stay inside of Battlenet process, use about 10-17% cpu, about 158.2MBs then after abotu 5-10 minutes reduce to 128MB. No network usage, no disk usage. Just hangs. [b][i][quote]Hello, Are you able to create a crash dump for the game? When you try to log into the game and it hangs, right click on the process in Task Manager and select "create dump file." Then, paste it in a text site such as PasteBin or DumpText and share a link to it here.[/quote] This will likely not work. The dump is HUGE and thousands of lines of text. Best to upload the dump to one drive, dropbox or google drive and post it here! Hello everyone, Bungie needs dump files. The way we can get them is the following: Open Destiny from battlenet. Go to task manager. At the top, select view > expand all Look for Destiny 2, right click it and click "Create Dump File" If it is grayed out, then do it for the entire battlenet app. The location of the dump will be \<your user name>\AppData\Local\Temp\Detsiny 2.DMP Upload the dump to dropbox, one drive or google drive and post a public link here. You can also open the dump in notepad and copy its contents and post to https://pastebin.com/ Issue is that it may take a while... [/i][/b]

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  • Hello, Thank you for your report. We have escalated this issue for investigation.

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    • I'd like to know when this is going to get fixed. It is now September 18th, I pre-ordered the new content and bought the Forsaken content with the game on August 27th, have not been able to load the game once since I threw away $100 on it. I'm using the 3900x, x570 Aorus Elite, RTX 2080ti....

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      • Edited by PrBPickles: 8/17/2019 7:51:17 PM
        [b]everyone, check your motherboard support page for bios update containing agesa 1.0.0.3ABB. This has the destiny 2 fix. Alternatively, download the latest and chipset driver for your chipset from AMD directly. AMD has issued a fix to their partners and mobo manufacturers should be rolling out or have finished rolling out the bios update for your board. If the updates are not available for you the. You just have to wait. It is outside of AMD and Bungie at this point and in the hands of motherboard manufacturers. AMD provides their agesia update as a binary that the manufacturers have to integrate into their bios. If your board does not have the Bios update after 7/31/2019, then you have to use the chipset driver directly from AMD. It will be the latest one. The version number: 1.07.29.0115 <- this will fix your Destiny 2 issues without a bios update if none are available from your motherboard manufacturer. https://www.amd.com/en/support Go there, select chipset > Socket AM4 > Then your chipset itself. The chipset driver works on all systems from B350 to X570[/b]

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        • same problem, Im on a 3700x its been a month now, hope theres been some sort of progress to fixing this I really want to get back in

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          • Yep, august 10th, Destiny 2 wont load. Ryzen 3600 w/ MSI x570 Gaming Plus mobo. Updated to most recent bios, checked windows firewall and allowed all options. Nothing...

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            • I am having this same issue! Ryzen 3700X + Gigabyte X570 All other games run well on Steam and Battlenet. @BNGHelp4 - Do you have any updates on this matter? Thank you!

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            • I can't deny I'm tilted by this because I just bought a Ryze 5 3600 and an X570 (my old mobo died and decided to upgrade everything). And I still can't play. It's a little hilarious. Here is the fix, for anyone wondering. Some quick googling got me there: https://community.amd.com/community/gaming/blog/2019/07/30/community-update-5-let-s-talk-clocks-voltages-and-destiny-2

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              • In all the articles, they mention x470 boards and x570 boards... Noone mentions x370! I am unable to play D2 since getting a 3700X and I'm using an Asus Prime X370 Pro. Same issue as you guys.

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              • This long and still no fix. There is no way going to be pre-ordering a game that still cannot be run on my new hardware. If this is not fixed by the time Shadow Keep launches...Destiny 2 will be dead to me forever. There is no excuse given that AMD has identified the issue and the fix is still not here. In my opinion AMD should have thumbed their nose at Bungie and said fix it yourself...you are the only one with this issue. This is not Linux so Bungie's code is the issue.

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                • MSI B450-A Pro and Ryzen 5 3600 dump file: https://drive.google.com/file/d/1j63wMpc4np0Bs3GX4gGEGuzHMaOqAV7k/view?usp=sharing

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                • Ryzen 3600 Asus Rog Strix x470-F GTX 1080ti [url]https://www.dropbox.com/s/q2dssw1yvpkqxti/destiny2.DMP?dl=0[/url]

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                • 2 weeks later, list of games that are not working with Ryzen 3000-series: - Destiny 2 ... Seriously, it's the only one reported. They are leaving this to the vendors instead of fixing their own code, this means people with legacy chipsets (B350/B450), which still works with any other game and has to wait several weeks/months/forever for an update.

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                • This will help! I hope? Intel has explained how it struggled to bring 10-nanometer processors to market, while also admitting that we won’t see its 7nm chips until 2021. I was just letting Bungie know as they might want to start getting ready for the game to run on the new CPU's. I hope this information helps as I don't want to see anyone not able to play the game due to a hardware change your not ready for. Laise, Test, ect. This will help your player base to keep playing :)

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                • We are basically locked out of the game for 30+ days because of this CPU defect. Motherboard manufacturers like MSI are already calling out we should not expect a fix with AMD's microcode until end of August. There is only one way to get us into the game faster, and that is for Bungie to fix Destiny 2 so that it stops using the defective instructions.

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                • Edited by Popilek: 7/13/2019 5:37:12 PM
                  Just an update for anyone who hasn't seen AMD identified this issue and it requires a bios update https://www.engadget.com/2019/07/12/ryzen-3000-systemd-bios/?guccounter=1&guce_referrer=aHR0cHM6Ly93d3cuZ29vZ2xlLmNvbS8&guce_referrer_sig=AQAAALHJF3_iJcbrnyJqndr-vDAW3cgodNIzFoU0izPYVdHBstABBl7N112gFbqjB7RVpcR9tFqDzqQSnCJhWazxhfTBtVEiqzfAELutAlT1IzdWuCGiNfwnT3JLgKUeF4cHMkOfEcHZYr6aIKuOuGeXRqJFI9KBEM519dfmgKu9Sf7q

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                • [quote]Yes! We have identified the root cause and implemented a BIOS fix that has been distributed to motherboard partners. Users should have access to download the updated BIOS from their motherboard provider over the coming days. Every vendor will have a different schedule, but the fix is on the way.[/quote] https://www.reddit.com/r/DestinyTechSupport/comments/cajdz0/ryzen_3000_cpu_series_destiny_2_issues/etlozko/?context=3

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                  • Per https://www.phoronix.com/scan.php?page=news_item&px=AMD-Releases-Linux-Zen2-Fix bios patch is incoming that resolves the destiny launch issue!

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                  • Edited by Adam: 7/12/2019 5:16:31 AM
                    Well. Day 5 thats me done. Its been a fun few years, would like to thank the players, Bungie for the good times. I hope people that stick around get this sorted soon, Peace out all and good luck!

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                    • Ryzen 3700x MSI X570 Gaming Plus on newest bios GTX1080 https://drive.google.com/open?id=1Zct2xlkUZTyyKIJZ8AUrAVep4nTzMdI0

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                    • So Bungie doesn't have any Ryzen system or can't go buy one for pocket money to test their game? Asking players for dump files for an extremely obvious hardware related error is just lazy and shows how dedicated they are to having a working game. Not like the release came as a surprise, I'm sure AMD would have loved to send samples out had they contacted them pre-release. This is below amateur level och maintaining a AAA title... Yet I'm not surprised, wonder why after all these years...

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                      • weird my 9900k works flawlessly on this game. [spoiler]Laughs in unrestriction to pricepoint[/spoiler]

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                        • Going for day 5 without fix.

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                          • Ryzen 3700x MSI X570 RTX 2080

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                          • Think we are going to make it into Day 4 with out a fix people.

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                            • Also this problem persists on the x370 boards as well. Cpu: ryzen 9 3900x Mobo: crosshair hero vi (x370) RAM: Corsair vengeance 3200 MHz Graphics card: EVGA ftw 3 1080ti PSU: 1000 watt gold EVGA Please fix this soon I really want to finish some raids 😞

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                            • same issues here, fix this ffs...

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