Hi there. Appreciate you posting about this issue. The new player period has been extended to 21 days while we continue our investigation.
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So I happen to check the refer a friend quest this morning to see if there was a resolution and now the person I refer is no longer eligible for the quest line, I thought this was extended?
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It should have been extended. When did your son purchase Forsaken? On Thursday we attempted a patch to resolve the bad linking issue. If you try to send your son another link, do you successfully link?
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It was around 2 weeks ago, since then we had the linking issue even though it would say successful link. It’s weird cause he has been eligible up until today which would mean that the 21 day period wasn’t extended maybe?
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Edited by BNGHelp6: 6/30/2019 10:25:28 PMPerhaps. I'll ask our team when they're in tomorrow to double check on it.
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Thank you much!
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Could you provide your son's PSN ID?
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His psn is DBR_Turtle401
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Looking into the account, June 8 was the day your son's account bought Forsaken. Unfortunately, June 29 would have been the last day to try to link up.
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The link has been generated since he signed up, so because of this not working we won’t be able to even start the quest? Not sure how that is our fault but alright then. The whole deadline shouldn’t even be an issue and this sort of stuff wouldn’t happen.