Does it say ban or restricted? In the ToS which everyone is required to agree to before playing states "Bungie has the right to terminate your license to the game at anytime WITHOUT reason." Bungie also will NOT discuss or overturn a ban or restriction. Refunds must go through your retailer.
Refund is of no interest for me. To be able to play that account again is the aim. I have read the ban policies in depth but you don't get if you don't try. Thanks for the reply.
You clearly haven't read the ban policy if you are here trying to get Bungie to discuss or overturn a ban.