JavaScript is required to use Bungie.net

Help

Help us help you.
6/4/2019 5:58:07 PM
2

stuck on initial loading screen? (ps4)

i keep hitting some sort of blank white screen after loading the game initially, which i have to press x to move forward from, and then i get stuck on the loading screen with the class symbols. this is all prior to the character select, i havent really been able to do anything. nobody else seems to be experiencing this. i’ve restarted the game, restarted my ps4, nothing has helped and it’s been like an hour of waiting. i know the servers are probably overworked but im not even getting an error code or anything. help?

Posting in language:

 

Play nice. Take a minute to review our Code of Conduct before submitting your post. Cancel Edit Create Fireteam Post

  • Hey there. Thanks for reaching out to us. You may want to [url=https://www.bungie.net/en/Help/Article/12539]clear your console cache[/url] and check to see if that might help with your issue. If that doesn't work, you may want to uninstall the game, [url=https://www.bungie.net/en/Help/Article/12539]clear your console cache[/url], then reinstall the game.

    Posting in language:

     

    Play nice. Take a minute to review our Code of Conduct before submitting your post. Cancel Edit Create Fireteam Post

    3 Replies
    • I have the same problem did you fix it?

      Posting in language:

       

      Play nice. Take a minute to review our Code of Conduct before submitting your post. Cancel Edit Create Fireteam Post

      5 Replies
      You are not allowed to view this content.
      ;
      preload icon
      preload icon
      preload icon