People voicing their opinion is not hateful and toxic - that’s not how that works. Calling them names, calling for them to be fired, wishing ill will upon them is hateful and toxic.
Consumers have the right to express their displeasure with a product they have spent hard earned dollars to purchase when it doesn’t meet their expectations. Especially if the company that produced the product also created a forum for their voice and specifically asked for feedback.
You are just as permitted to give them a thumbs up for what you consider a job well done as someone who is unhappy with the product. Just don’t lose sight of the rights of others.
Your role as a moderator enables you immediately ban this user from messaging (bypassing the report queue) if you select a punishment.
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