[b]Symptoms[/b]
The list of clan members never loads in-game. It seems to be clan-specific as new members always say that in their other clans it was working.
[b]Steps to replicate[/b]
1. Press F1 to open the character menu
2. Open the clan page > The clan roster never loads
3. Open the friends list using the U shortcut by default > The Clan list is empty
[b]Impact[/b]
- It's never possible to tell whether people or online and some members left cause less activities were being proposed (when you don't see people online you tend to think that you're alone)
- We have to invite each other as friends or use the /invite command to play together
[b]Side note[/b]
If it helps with the investigations, I'm happy to invite the support members temporarily in the clan to see the symptoms
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Hey there. Thanks for reaching out to us about your issue. I see that you've already tried a few troubleshooting steps, such as renaming your clan. How long did you wait before changing your clan name back to what it was? I suggest renaming it again and waiting a day to see if anything updates. Also, is everyone playing on the same location? Sometimes that can impact the clan roster from loading.