Hi there. Appreciate you posting about this issue.
Unfortunately, the only way to get another frame is to wait for it to return to Ada's inventory.
English
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You guys cant give us new ballistics logs so we can get frames that were a [b][i]REWARD for unlocking a forge[/i][/b]? This is ridiculous that we have to just wait what could be weeks in order to get something that was lost due to an issue on your end and then we have to use ballistics logs to get them when they were originally given as a reward. As of right now the only reason I'm still playing is because I paid for the annual pass and I know you guys won't refund actual human money because you wont even return a weapon frame in a video game.