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originally posted in: Baboon
2/7/2019 6:48:17 PM
6
Hey there, Appreciate you reaching out to us with this issue. So here is a little context on this error code and some advice on how to tackle this. [url=https://www.bungie.net/en/Help/Article/11783]Baboon[/url] - So this is a general network issue that might be caused by significant packet loss. I would start by seeing if you are indeed getting packet loss on your connection by following the steps below and let me know the results of this test to see what is taking place with your connection. 1. Open a command prompt on a client PC, via the Start Menu search for "cmd". 2. Type "ping www.bungie.net -n 300". (This will ping the address 300 times. Substitute 8.8.8.8 with whatever address must be tested.) 3. Copy the results and paste them in your response to us.
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  • Thanks for the response....been on a couple of hours an u haven't got the error code....so hopefully it's fixed....I'll still post my findings from what you told me to do....thanks

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  • Edited by Dauntless: 2/7/2019 7:20:17 PM
    Hey, I also have the same problem, trying to follow these instructions too. Just to make sure, I copy and paste as well everything that this cmd runs?

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  • Request timed out. Reply from 104.20.29.30: bytes=32 time=64ms TTL=54 Request timed out. Reply from 104.20.29.30: bytes=32 time=64ms TTL=54 Reply from 104.20.29.30: bytes=32 time=63ms TTL=54 Reply from 104.20.29.30: bytes=32 time=69ms TTL=54 Reply from 104.20.29.30: bytes=32 time=61ms TTL=54 Reply from 104.20.29.30: bytes=32 time=61ms TTL=54 Request timed out. 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Reply from 104.20.29.30: bytes=32 time=66ms TTL=54 Reply from 104.20.29.30: bytes=32 time=64ms TTL=54 Reply from 104.20.29.30: bytes=32 time=61ms TTL=54 Reply from 104.20.29.30: bytes=32 time=60ms TTL=54 Reply from 104.20.29.30: bytes=32 time=60ms TTL=54 Reply from 104.20.29.30: bytes=32 time=68ms TTL=54 Reply from 104.20.29.30: bytes=32 time=64ms TTL=54 Reply from 104.20.29.30: bytes=32 time=61ms TTL=54 Request timed out. Reply from 104.20.29.30: bytes=32 time=68ms TTL=54 Reply from 104.20.29.30: bytes=32 time=65ms TTL=54 Reply from 104.20.29.30: bytes=32 time=60ms TTL=54 Reply from 104.20.29.30: bytes=32 time=62ms TTL=54 Reply from 104.20.29.30: bytes=32 time=61ms TTL=54 Reply from 104.20.29.30: bytes=32 time=60ms TTL=54 Reply from 104.20.29.30: bytes=32 time=61ms TTL=54 Reply from 104.20.29.30: bytes=32 time=61ms TTL=54 Reply from 104.20.29.30: bytes=32 time=69ms TTL=54 Reply from 104.20.29.30: bytes=32 time=61ms TTL=54 Request timed out. Reply from 104.20.29.30: bytes=32 time=64ms TTL=54 Request timed out. Reply from 104.20.29.30: bytes=32 time=68ms TTL=54 Reply from 104.20.29.30: bytes=32 time=63ms TTL=54 Reply from 104.20.29.30: bytes=32 time=61ms TTL=54 Reply from 104.20.29.30: bytes=32 time=61ms TTL=54 Request timed out. Reply from 104.20.29.30: bytes=32 time=65ms TTL=54 Request timed out. Reply from 104.20.29.30: bytes=32 time=71ms TTL=54 Reply from 104.20.29.30: bytes=32 time=68ms TTL=54 Reply from 104.20.29.30: bytes=32 time=61ms TTL=54 Reply from 104.20.29.30: bytes=32 time=61ms TTL=54 Reply from 104.20.29.30: bytes=32 time=62ms TTL=54 Reply from 104.20.29.30: bytes=32 time=61ms TTL=54 Ping statistics for 104.20.29.30: Packets: Sent = 300, Received = 272, Lost = 28 (9% loss), Approximate round trip times in milli-seconds: Minimum = 60ms, Maximum = 159ms, Average = 62ms

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  • Hey there, So that is a lot of packet loss. I would reach out to your ISP provider and let them know you are losing about 10% of the packets.

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  • Alright, I did, they let me know from when they checked it, it was looking fine but someone will come over as well tomorrow to check out my stuff, thanks

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  • No probs!

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