The other day, I bought the Between Breaths Bundle from Eververse. I opened the box it gave me, and then I unlocked the ornament in the Modifications tab in my inventory. I check my Whisper of the Worm and the ornament is not there.
Hi there. Thanks for reaching out to us about this issue. You may want to contact us through our [url=https://www.bungie.net/en/Help/Troubleshoot?oid=13681]Eververse Missing Item contact form[/url], and we'll be able to look more into this issue. You need to make sure that you are signed into Bungie.net when filling out the form.
do into your inventory, consumables, and open the box that shows up :) (make sure to press OPEN, not REFUND)