Ok. Can you send a screenshot of your planetary map?
Also, you may want to try refreshing your licenses; you can do this by resetting your Battle.net password.
Okay. I'm not able to see any expansions anywhere on your account at all, which is odd. There may be a licensing issue somewhere. The next step would be to reach out to Blizzard Support and let them know a purchase you made isn't showing up on your account (if it was showing up, you would be able to access the other planets and go over level 20).
Your role as a moderator enables you immediately ban this user from messaging (bypassing the report queue) if you select a punishment.
7 Day Ban
7 Day Ban
30 Day Ban
Permanent Ban
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