Nothing to help with. Their policy is clear. They won't give you a reason. They won't discuss your ban. It's permanent. There is no appeals process. If you want to play, you'll have to start over on a new acct. A refund is highly unlikely. You'd have to contact your retailer about a refund.
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That actually a type of extortion. If ya ask me. They know a small few that get banned wont repurchase the game. So they will make double from most of the ones banned. That equals scam in certain situations. But! You are correct. That is their policy
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Edited by TuxyDoh: 11/23/2018 7:39:59 PM[quote]They know a small few that get banned wont repurchase the game. So they will make double from most of the ones banned.[/quote] Its more likely the other way around. Most will not rebuy, especially if they do not know what caused it. I have seen it time and time again on the forums, banned players stating they will not ever buy again. That is why they only ban after review. They more likely than not, losing a customer for life.