Which is why they should be getting help from them. Not fishing for nice words online.
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That's a broad statement to make, if you'd have watched the actual video the guy does have a reasonable explanation for posting such a statement online. Yeah he might not really owe it to his fans to explain why some of his videos are inaccurate or poorly produced but if he feels he should then I don't see how its just fishing for a nice word or two, there are a lot more factors and variables to consider when somebody makes an announcement like that. Simplifying everything down to the worst of intentions is another thing that'll eventually depress you.