Think about it though. Every day there's a public event every 15 minutes. That's 4 per hour. Since there are 24 hours in a day, there are about 100 public events per day in each area. There are an average of 3 areas per planet, and since there are 6 planets that means that there are 1800 public events every day. Out of those 1800 public events, there's bound to be at least one set that's 20 in a row. If you flip a coin that many times you would get the same thing. There would be at least one instance where it flips 20 heads in a row.
You always hear about these ridiculous stories because it's bound to happen every once in a while. You never hear about the times when it works normally because nobody talks about that and nobody ever even thinks about it when it happens.
The problem is that people aren't getting the scale. They're pulling one set of public events out of the matrix and talking about it as if it's the only one. That's the flaw that people are making.
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Even if you flip a coin 1800 times, the odds of getting a streak of 20 heads in a row are still just over 1 in a million. Put it another way, get 1 million people to flip a coin 20 times, and you would expect 1 person to get 20 heads. Although I quite agree player bias plays some part in this, 20 taken in a row would not generate any complaints at all, despite being just as unlikely.