I’m on Xbox. The original Xbox One. In the tower, if I try to go to Hawthorne or Cayde, I get stuck between zones for infinity. My audio cues are all off. In strikes, I hit losing walls for minutes before I can get into a room where adds have been cleared by my strike-mates. My menu rarely loads. I’ve uninstalled and reinstalled D2 3 times. I have it on an external ssd. Nothing works. Recently, I was away from home and played D2 on my brother-in-law’s Xbox One X. Same problems. My wife has no issues. She says this is apparently affecting only certain accounts. Lately, I load up the game and try to play, hit these rod blocks, and just quit the game. This is absurd. Fix the game. Please.
You coukd try clearing your console cache: https://www.bungie.net/en/Help/Article/12539 Or, Restoring your content License: https://www.bungie.net/en/Help/Article/12181 Hope this helps. Sounds like a frustrating issue.