I play D2 on PC and feel more comfortable using a remote playing PVP matches. Anytime I use it, I encounter a message saying my "controller is disconnected". Batteries are fine, it's not lag, and I tried many distances, from far to hovering over the keyboard. I've rarely had this problem, but it's more persistent now than it has ever been.
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Remote is wireless. I was not provided with a wire. I should have mentioned it is an XBOXONE Wireless Remote Controller.
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wireless controllers are susceptible to interference. I recommend plugging it in.
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Did you try, idk... [spoiler]Plugging in your [i]controller[/i][/spoiler]