This is where you are going wrong and have done for so long.
The prelaunch party you had where you did this exact same thing, you invited your friends and the more popular twitch streamers to test out the game. They all loved it. They all said how great the game was. Then 2 months later half of them [i]slated[/i] your game.
Now you're doing the same?!
These are not the people you need to listen to. You have numbers. You know the people who play your game daily. You say you read the forums every day so you know the people who have legitimate issues with the game and the people who just will criticise anything and everything you do.
You should be inviting some of these guys. People like TrueVanguard (for example) aren't gonna tell you what's broken in PvP for 95% of the players because he's not seeing bulletsponges. It should not make a blind bit of difference if your connection to the game is better than mine. If we are connected into the same match it must be on a level playing field and you [i]still[/i] can't grasp that concept. Who on earth came up with a damage referee concept?!
I think you are doing a lot of things right, but you need to listen to everyone and not just YouTube.
I have yet to hear one thing about fixing the issues of adds running out at gauntlet on the raid glitching all over the place. Not once have a read a fix for the bather to emerge from his lift and suddenly disappear and reemerge behind you causing a wipe. I will be more than surprised if any of your "guests" mention these issues. It's going to be more complaints about weapons and supers.
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