Game development is not an ironclad contract between the developer and the consumer.
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No but when you have a game company that has a bad track record for leaving fans disappointed whilst also underhandedly building a game around micro-transactions and loot boxes it takes a lot to rebuild trust. So when they are trying to put the community's fears and anger to rest they should be 100% honest and follow through with what they promise. That last line in the first paragraph literally means everything they promise might not happen if they decide to change it. Why promise something if you can't keep it?