Not sure how small a percentage tho. For example when the bbc receives a single complaint they assume more people think that way. Most companies with a mass market of consumers must think like that surely.
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Edited by SkinlessGorgon: 1/10/2018 11:38:24 AMIf you have a bad experience with a company or product, again the comalain phsycology says that you will tell on average 9 people about that experience, regardless whether you complain to the company or not. There is a reason that comanies set up a complaints dept