Well "ding dong", your entire point is invalid. You claim they don't listen and there's no way to communicate with them... and yet there is. I've used it. I works. They've even responded to me. So again, what is your point Mr. "worked for multi-million dollar companies as a product manager"? Oh, and here is their impossible to find phone number (425) 440-6800 Give 'em a call and cry your river of tears.