Welcome to the world of Bungie. The only multi billion dollar company with no support and no method of contact.
this is what i imagine its like to call them. "thank you for contacting bungie customer care line, your call is not important to us, were just to busy laughing all the way to the bank with the money we stole from you, so stop calling. We appreciate your $60 but now you need to -blam!- off, our game is the best ever suckers hahahahahahahahahahaahahahahhaahahahahah"