Hello,
Thank you for your report. We are actively issues where players are experiencing crashes when launching Destiny 2.
We will update this response when additional information is available.
English
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Issue is mostly Phenom processors from a review of the forums. They don’t support SSSE3 as required. Unless you are planning to provide support for non-SSSE3 processors, this should have been in the minimum requirements.
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They added it 6 days before launch. When most preordered it prior to release
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Unless it's posted somewhere else where people buy games from, neither bungie nor blizzard's minimum requirements on their store pages say SSSE3 is needed. Now it says it is needed in the forums, after the consumers found out for themselves, but not where you go to purchase the game.
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I have the Same Problem... I dont want the game anymore i Want my Money back.
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24 hours later, no additional information still..
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Only bungie bots have responded so far.
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Waiting for new info, deeply disappointed. Only pre-ordered because it worked fine on beta run.
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If demo versions were still available then everyone could test this game or not. But hey ! Beta Test is todays Demo Version yes ?
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Yeah because my Phenom II x6 @ 4.2GHz is really so bad? When a G3258 dual core can play it. Absolutely nuts Bungie, have a bloody word son! This would have been my first Bungie experience since Halo: Combat Evolved in 2001, so a prime target being new to the hole Bungie experience as of late. Would have bought all dem DLC's hook line and sinker, but nope! Someone wanted to be a c**t that day at Bungie. Get rekt, prolly will never buy a Bungie product now. gg.
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Edited by Amaseth: 10/25/2017 5:24:45 PMI cannot find the words to describe how much dissapointed I am. I believed in you, Bungie. Beta worked well, but what a lie. Refund it and will not buy it in further. Even if i'll have a better PC or console.
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PLEASE FIX AMD PHENOM ISSUE!!! I cannot tell you how disappointed we are that it won't run on our processor. Pre-ordered in April, LOVED the Beta. PLEASE!!!!
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Dear BNGHelp5, its hard to belive that your workers are not able to type proper english. All we want is to know if you are currently working on a FIX FOR THAT or if you just be so honest and acknowledged that you all butt****** us real good. Please be honest. Thanks! A Beta player who got baited.
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Or you were a baita player.
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class 10/10
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Sad but true...
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So, will there be a fix or will i have to get a refund? I7 6700hq here, game should be running fine but i don´t even get a answer from you -.-
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One thing I have noticed is ZERO mention of this on their twitter! It seems they want us to be quite to blow us off! We need to make a lot of noise NOW! Get on reddit twitter youtube any game site you can and post this issue. Make sure you point out all these computers ran the game with no issues during the free beta. After they got our money they changed it and are ignoring us. They are actually trying to play it off like well it's your pc. They changed the specs after the BETA! This is a bait and switch! Get loud, let everyone know. If we need to get our friends and clans to have a protest day and refuse to play for 4 hours or even the whole day, then do it. The more noise we make the better chance they will respond with a fix or an apology and refund! Right now it looks like they are blowing us off and not refunding money! If matters worsen I will post information on how to join a class action suit for fraud against them!
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Still crashing!!! If it worked during Beta it should work for Final release!!! That is misleading, shady and borderline criminal! I pre-ordered AFTER I played the beta meaning your stupid beta lead me to believe it would work on my computer and I stupidly forked out the money and now it doesn't work. FIX IT!!!!
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Your ticket has received the following response: Specialist Game Master Sniekia here! I hope your day is going well! I see here that we were running into some trouble with the Destiny 2 crashing due to having a AMD Processors, and you were looking to have the game refunded. Uh oh! I'm sorry to hear about that happening to you. I completely understand the frustration you are facing. Since the game was purchased as a physical copy from Game stop there is no way for us or Bungie to actually refund that order for you. GameStop most likely would not refund the order since the key was claimed as well. It would have to remain on the account as it. >.< However, Bungie is working on a fix for this. AMD processors should be supported. The only one that is not supported is AMD Phenom II. Also long as you have AMD FX-4350 4.2 GHz or AMD Ryzen R5 1600X 3.6 GHz you should be fine for the fix they push. Updates on this can be found here: https://www.bungie.net/en/Forums/Post/236455208?sort=0&page=0 System specs are here: https://us.battle.net/support/en/article/109713 Take care and have a great day. Regards, Blizzard Support TL;DR I get screwed. Also, does that mean the fix won't include Phenom II?
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They changed the game after BETA! If they do not include SSE3 or remove SSSE3 so we can play please join in on the class action suit. This was a bait and switch! The beta ran fine and people purchased it. Then they enabled SSSE3 locking thousands of customers out! I have never seen such a shameful response from a game company! They know they blocked paying customers and are trying to keep your money!
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Thanks for the update. So... from the looks of it they're saying a fix is in the works but Phenom II wont be supported? Aren't nearly all of the reports, complaints, and news articles about Phenom II specifically? Maybe I'm reading it wrong but it's hard to know or understand what the hell is happening without any solid updates or even a mention of any type of progress on their end
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It looks like all he did was restate what Bungie already said in their post. Which is that they are going to attempt to fix it but the CPU is not officially supported.
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Phenom II worked perfectly during the beta. I hope it's a joke
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So... Phenom II wont be supported but fix for other AMD CPU's is on the way. Moreover i can't refund cause I bough Physical Copy so like GameStop, Blizzard won't be refunding. I should now brake game disk but hey I can't do that because it's paper DVD ! -_-
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some stores are still giveing refunds due to how bad it was -blam!-ed up on them aswell