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Edited by BNGHelp5: 10/24/2017 6:12:53 PM
390

Keeps crashing

When i start the game, select my character and log in it takes me to a black load screen. The symbol in the corner changes shape once and then it freezes. A window pops up saying the game has stopped working. Currently unable to play the game. [The game ran perfectly fine during beta] Edit: Processor: AMD Phenom II X6 1100T GPU: AMD Radeon HD6900 Ram: 8GB EditEdit: Seems like AMD Phenom CPUs are the problem. Hopefully we'll hear from Bungie soon. If not I am going to try to get a refund. I only bought this game because i was able to run the beta.
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#Help #pcsupport

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  • Hello, Thank you for your report. We are actively issues where players are experiencing crashes when launching Destiny 2. We will update this response when additional information is available.

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    • Keeps crashing with Curse of Osiris.

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      • Started a new topic: Constantly crashing(1 Reply)

      • I don't know if this will help anyone but hey, if it helps even just one person then I guess it's worth it. So my game would freeze entirely and then crash to desktop after about 10-15 minutes of play (sometimes less). I used a free program called Speedfan to check my system's performance and temperatures...I did this to see if the game had a memory leak or if anything was overheating. I logged in, loaded up the game and saw that my GPU was seeing temperatures well past 75c and that was with me sitting still at the main player hub (the tower...thing). There were no explosions and there weren't that many running around me...and the temperature for the GPU just shot up FAST. In my settings I had my FPS cap set to "unlimited" (due to my PC being fairly beefy and capable of running the game on ultra with 60 fps easily). I thought that perhaps this had something to do with the GPU going nuts so I capped the FPS at 60fps. Doing this has kept the GPU from overheating and the game hasn't crashed once since I made that change. Give it a try. If nothing else you can check your system's temperatures to make sure you're not frying anything. :P

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        • So my issue seems to be a little different than most of the ones I've read here... I'm running a GTX1080TI and an i7-6700k and even though performance is fantastic throughout, I keep getting super random crashes. It may be 10 minutes in, it may be an hour in, but I've yet to end a session by my own choice. I am still super early in bc of the crashes, I've had to replay missions over and over only to then crash again and all the time I spent counting for nothing...I'm loving the game and it's fun when not crashing, but it's getting to a point of feeling useless to play bc it will just crash and I'll lose all the progress I've made!

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          • Processor: Intel i7 6700K GPU: GTX 1070 Ram: 16GB Random crashes anywhere from 10 minutes - 2 hours, completely random crashing

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          • Did they fix the AMD phenom II crash!?

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            • Started a new topic: AMD phenom II ?

            • Yes gentlemen, now i can play the game, tks Bungie o/

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              • So they removing the SSSE3 requirement. I'm happy to hear it. But still, the Phenom Users wait 1 week for this update, all my coworkers finish the story mode, they have good loot and other equipment, what we have(phenom users)? Nothing. I angry, just a little.

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                • Edited by Aimless: 10/24/2017 5:35:04 PM
                  Same here... No official error message, just the simple windows prompt; game has stopped working.

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                  • Now its Worked! Update the game and gogogo!

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                    • So my game would freeze promptly into a session, so bad I had to repeat the initial mission almost 10 times until I tried this: 1. Reset CPU clocks/voltage to defaults. 2. Reset GPU clocks/voltage to defaults. 3. Obtain monitoring software (MSI Afterburner is my choice) to check CPU/GPU temps. 4. Enable the monitoring window through MSI so you can see the max temp your GPU/CPU within a play session. 5. Run D2 along with monitoring software. Long story short I already was monitoring my system temps because of the crashing and nothing was above a danger threshold and nothing was shutting down to prevent damage so I naturally assumed it wasn't an overheating issue. So I changed all my hardware back to default clocks etc... and noticed a small drop in my temps which allowed me to play longer before a freeze/crash. Then I took my PC side case off and realized it was pretty warm but according to my monitoring software it was still within a safe limit. I decided to keep the case off and put a fan next to it blowing kind of inline with my exhaust fans and... NO CRASH FOR 5+ HOURS OF PLAY!! I couldn't believe it. My only theory is that perhaps SOMETHING within D2 causes certain temps to mess with the game. I've restarted and played several sessions today using this method with great success - not a single crash and I even upped my video settings to high/ultra and continued without a crash. So give this a try - check temps first after setting hardware back to default settings and if that still doesn't work open up your case. If that still doesn't work, add a fan or whatever method you have available to safely cooldown your hardware and the air around it. It's not a great fix to have the case open and a fan adding excess dust but hey, it worked for me. Hopefully as we head into the winter months my ambient temps will be low enough to run the game without an open case/fan. Let me know about your results - cheers! Oh and specs: Intel i7-4820k @ 3.70GHz 16GB RAM GTX760

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                      • Wow you can get to the character select? As soon as I hit enter it crashes lol. The first launch worked - I was getting 80 FPS, but halfway through the story mission it crashed and now it doesn't work period. Anyone else experiencing this? Is it cause of the same problem?

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                      • When i start the game, select my character and log in it takes me to a black load screen. The symbol in the corner changes shape once and then it freezes. A window pops up saying the game has stopped working. Currently unable to play the game. BattleTag (1543) Configuration Info CPU: phenomII x6 1090T 3.20 Ghz GPU: XFX Radeon HD 7950 Core Edition 3gb RAM: 8 Gb ddr3 GPU Driver Version:Driver Packaging Version 17.40.1021-171020a-319289E-CrimsonReLive Operating System:windows 7 (version 6.1 service pack 1) DxDiag: ------------------ System Information ------------------ Time of this report: 10/27/2017, 21:58:21 Machine name: NEOAKIO-PC Operating System: Windows 7 Professional 64-bit (6.1, Build 7601) Service Pack 1 (7601.win7sp1_gdr.151230-0600) Language: Spanish (Regional Setting: Spanish) System Manufacturer: System manufacturer System Model: System Product Name BIOS: BIOS Date: 08/13/10 16:23:55 Ver: 21.04 Processor: AMD Phenom(tm) II X6 1090T Processor (6 CPUs), ~3.2GHz Memory: 8192MB RAM Available OS Memory: 8190MB RAM Page File: 3152MB used, 13225MB available Windows Dir: C:\Windows DirectX Version: DirectX 11 DX Setup Parameters: Not found User DPI Setting: Using System DPI System DPI Setting: 96 DPI (100 percent) DWM DPI Scaling: Disabled DxDiag Version: 6.01.7601.17514 32bit Unicode ------------ DxDiag Notes ------------ Display Tab 1: No problems found. Sound Tab 1: No problems found. Sound Tab 2: No problems found. Sound Tab 3: No problems found. Input Tab: No problems found. -------------------- DirectX Debug Levels -------------------- Direct3D: 0/4 (retail) DirectDraw: 0/4 (retail) DirectInput: 0/5 (retail) DirectMusic: 0/5 (retail) DirectPlay: 0/9 (retail) DirectSound: 0/5 (retail) DirectShow: 0/6 (retail) --------------- Display Devices --------------- Card name: AMD Radeon HD 7900 Series Manufacturer: Advanced Micro Devices, Inc. Chip type: AMD Radeon Graphics Processor (0x679A) DAC type: Internal DAC(400MHz) Device Key: Enum\PCI\VEN_1002&DEV_679A&SUBSYS_32211682&REV_00 Display Memory: 4095 MB Dedicated Memory: 3049 MB Shared Memory: 1046 MB Current Mode: 1366 x 768 (32 bit) (60Hz) Monitor Name: Monitor no PnP genérico Monitor Model: unknown Monitor Id: Native Mode: unknown Output Type: HD15 Driver Name: aticfx64.dll,aticfx64.dll,aticfx64.dll,aticfx32,aticfx32,aticfx32,atiumd64.dll,atidxx64.dll,atidxx64.dll,atiumdag,atidxx32,atidxx32,atiumdva,atiumd6a.cap,atitmm64.dll Driver File Version: 23.20.0782.0000 (English) Driver Version: 23.20.782.0 DDI Version: 11 Driver Model: WDDM 1.1 Driver Attributes: Final Retail Driver Date/Size: 10/20/2017 20:18:26, 1930896 bytes WHQL Logo'd: n/a WHQL Date Stamp: n/a Device Identifier: {D7B71EE2-24DA-11CF-3275-2F11BBC2DA35} Vendor ID: 0x1002 Device ID: 0x679A SubSys ID: 0x32211682 Revision ID: 0x0000 Driver Strong Name: oem34.inf:ATI.Mfg.NTamd64.6.1:ati2mtag_R575:23.20.782.0:pci\ven_1002&dev_679a Rank Of Driver: 00E62001 Video Accel: Deinterlace Caps: n/a D3D9 Overlay: Not Supported DXVA-HD: Not Supported DDraw Status: Enabled D3D Status: Enabled AGP Status: Enabled ------------- Sound Devices ------------- Description: Altavoces (VIA High Definition Audio) Default Sound Playback: Yes Default Voice Playback: Yes Hardware ID: HDAUDIO\FUNC_01&VEN_1106&DEV_0397&SUBSYS_1043836C&REV_1000 Manufacturer ID: 1 Product ID: 100 Type: WDM Driver Name: viahduaa.sys Driver Version: 6.00.0001.7900 (English) Driver Attributes: Final Retail WHQL Logo'd: Yes Date and Size: 1/11/2010 18:05:20, 1290752 bytes Other Files: Driver Provider: VIA Technologies, Inc. HW Accel Level: Basic Cap Flags: 0xF1F Min/Max Sample Rate: 100, 200000 Static/Strm HW Mix Bufs: 1, 0 Static/Strm HW 3D Bufs: 0, 0 HW Memory: 0 Voice Management: No EAX(tm) 2.0 Listen/Src: No, No I3DL2(tm) Listen/Src: No, No Sensaura(tm) ZoomFX(tm): No Description: SPDIF Interface (TX1) (VIA High Definition Audio) Default Sound Playback: No Default Voice Playback: No Hardware ID: HDAUDIO\FUNC_01&VEN_1106&DEV_0397&SUBSYS_1043836C&REV_1000 Manufacturer ID: 1 Product ID: 100 Type: WDM Driver Name: viahduaa.sys Driver Version: 6.00.0001.7900 (English) Driver Attributes: Final Retail WHQL Logo'd: Yes Date and Size: 1/11/2010 18:05:20, 1290752 bytes Other Files: Driver Provider: VIA Technologies, Inc. HW Accel Level: Basic Cap Flags: 0xF1F Min/Max Sample Rate: 100, 200000 Static/Strm HW Mix Bufs: 1, 0 Static/Strm HW 3D Bufs: 0, 0 HW Memory: 0 Voice Management: No EAX(tm) 2.0 Listen/Src: No, No I3DL2(tm) Listen/Src: No, No Sensaura(tm) ZoomFX(tm): No Description: Headphone (VIA High Definition Audio) Default Sound Playback: No Default Voice Playback: No Hardware ID: HDAUDIO\FUNC_01&VEN_1106&DEV_0397&SUBSYS_1043836C&REV_1000 Manufacturer ID: 1 Product ID: 100 Type: WDM Driver Name: viahduaa.sys Driver Version: 6.00.0001.7900 (English) Driver Attributes: Final Retail WHQL Logo'd: Yes Date and Size: 1/11/2010 18:05:20, 1290752 bytes Other Files: Driver Provider: VIA Technologies, Inc. HW Accel Level: Basic Cap Flags: 0xF1F Min/Max Sample Rate: 100, 200000 Static/Strm HW Mix Bufs: 1, 0 Static/Strm HW 3D Bufs: 0, 0 HW Memory: 0 Voice Management: No EAX(tm) 2.0 Listen/Src: No, No I3DL2(tm) Listen/Src: No, No Sensaura(tm) ZoomFX(tm): No --------------------- Sound Capture Devices --------------------- Description: Front Mic (VIA High Definition Audio) Default Sound Capture: Yes Default Voice Capture: Yes Driver Name: viahduaa.sys Driver Version: 6.00.0001.7900 (English) Driver Attributes: Final Retail Date and Size: 1/11/2010 18:05:20, 1290752 bytes Cap Flags: 0x1 Format Flags: 0xFFFFF Description: Mezcla estéreo (VIA High Definition Audio) Default Sound Capture: No Default Voice Capture: No Driver Name: viahduaa.sys Driver Version: 6.00.0001.7900 (English) Driver Attributes: Final Retail Date and Size: 1/11/2010 18:05:20, 1290752 bytes Cap Flags: 0x1 Format Flags: 0xFFFFF ------------------- DirectInput Devices ------------------- Device Name: Mouse Attached: 1 Controller ID: n/a Vendor/Product ID: n/a FF Driver: n/a Device Name: Teclado Attached: 1 Controller ID: n/a Vendor/Product ID: n/a FF Driver: n/a Device Name: USB Network Joystick Attached: 1 Controller ID: 0x0 Vendor/Product ID: 0x0079, 0x0006 FF Driver: C:\Windows\USB Vibration\7906\EZFRD32.dll FF Driver Date: 12/10/2008 11:10:14 FF Driver Version: 3.06.0000.0000 FF Driver Size: 96880 bytes Device Name: Imperator Attached: 1 Controller ID: 0x0 Vendor/Product ID: 0x0458, 0x4018 FF Driver: n/a Device Name: Imperator Attached: 1 Controller ID: 0x0 Vendor/Product ID: 0x0458, 0x4018 FF Driver: n/a Device Name: Imperator Attached: 1 Controller ID: 0x0 Vendor/Product ID: 0x0458, 0x4018 FF Driver: n/a Device Name: G500 Attached: 1 Controller ID: 0x0 Vendor/Product ID: 0x046D, 0xC068 FF Driver: n/a Device Name: G500 Attached: 1 Controller ID: 0x0 Vendor/Product ID: 0x046D, 0xC068 FF Driver: n/a Device Name: G500 Attached: 1 Controller ID: 0x0 Vendor/Product ID: 0x046D, 0xC068 FF Driver: n/a Poll w/ Interrupt: No ----------- USB Devices ----------- + Concentrador raíz USB | Vendor/Product ID: 0x1002, 0x4398 | Matching Device ID: usb\root_hub | Service: usbhub ---------------- Gameport Devices ---------------- ------------ PS/2 Devices ------------ + Dispositivo de teclado HID | Vendor/Product ID: 0x0079, 0x0006 | Matching Device ID: hid_device_system_keyboard | Service: kbdhid | OEMData: 03 00 08 10 0C 00 00 00 | Flags 2: 15024000 | + Dispositivo de teclado HID | Vendor/Product ID: 0x0458, 0x4018 | Matching Device ID: hid_device_system_keyboard | Service: kbdhid | + Dispositivo de teclado HID | Vendor/Product ID: 0x0458, 0x4018 | Matching Device ID: hid_device_system_keyboard | Service: kbdhid | + Dispositivo de teclado HID | Vendor/Product ID: 0x046D, 0xC068 | Matching Device ID: hid_device_system_keyboard | Service: kbdhid | + Dispositivo de teclado HID | Vendor/Product ID: 0x046D, 0xC232 | Matching Device ID: hid_device_system_keyboard | Service: kbdhid | + Controlador de teclado de Terminal Server | Matching Device ID: root\rdp_kbd | Upper Filters: kbdclass | Service: TermDD

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                        • FYI: Destiny 2 on PC will receive Hotfix 1.0.5.1 tomorrow (10/30) at 10 AM PDT to remove the SSSE3 processor requirement Via https://twitter.com/BungieHelp =)

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                          • AMD Phenom II X6 1100T here as well, same issues, tried multiple video cards... I also had tested on Beta with no issues. Game has been refunded and uninstalled, very disappointed.

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                          • Edited by Vorsicht1337: 10/29/2017 10:31:11 AM
                            For everyone still commenting : https://twitter.com/BungieHelp/status/924091226650959872 There will be a fix next week

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                          • Edited by leandragon: 10/28/2017 2:17:21 AM
                            baaallllls update XD

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                          • Update. (the moderator forgot to do this). Next week they promised fix.

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                          • THEY ARE PATCHING IT WOOOOO WE GET TO PLAY TUESDAY WOOOO

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                            • We’re getting a patch!!

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                            • So I've missed the beta, Whit a 965 BE overclocked to 4.0 or 3.9 and GTX 1060 3 GB in wich quality of settings i will get stable 60 fps? I know somebody here has the same specs

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                            • Ok, maybe you guys are working as hell for an update, but still there is only silence. We need a "We're trying to update this situation as soon as possible". I'm (probably) speaking for alot of people here, we KNOW that is hard to work on a update for this kind of situation, but what we NEED is a fix, or at least some status update. Sometimes people like to know they're being heard.

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                              • Phenom II X4 965 BE GTX 1060 3 GB Windows 10 64 12 GB RAM PRE-ORDERED AND STILL WAITING!!!!

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                                • I just don't understand how I can load into the game with a character still on the tutorial, but crash when I load up any character passed the tutorial.

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