JavaScript is required to use Bungie.net

Help

Help us help you.
Edited by BNGHelp4: 8/13/2018 6:05:04 PM
1

[BUNGIE] Destiny 2 PC Vital Information and Known Issues List - UPDATED 08/13/2018

[b][u]VITAL INFORMATION [/U][/b] The following is a collection of content hosted on Help.Bungie.net, dealing with Destiny 2 purchase, installation, and gameplay. [spoiler] [quote][b]Getting Started[/b] • [url=https://www.bungie.net/en/Help/Troubleshoot?oid=45171]Install Guide[/url] • [url=https://www.bungie.net/en/Help/Article/46180]Destiny 2 Guided Support[/url] • [url=https://www.bungie.net/en/Help/Article/46776]Warmind Guide[/url] [/quote] [quote][b]Destiny 2 PC Support[/b] • [url=https://www.bungie.net/en/Help/Troubleshoot?oid=45899]Destiny 2 PC Guide[/url] • [url=https://www.bungie.net/en/Forums/Post/236455208]Destiny 2 PC Vital Information and Known Issues List [/url] [/quote] [quote][b]Eververse Support[/b] • [url=https://www.bungie.net/en/Help/Troubleshoot?oid=13665]Purchasing Silver[/url] • [url=https://www.bungie.net/en/Help/Troubleshoot?oid=13665]Illuminated Engrams[/url] • [url=http://www.bungie.net/en/Help/Troubleshoot?oid=13665]Bright Dust[/url] • [url=https://www.bungie.net/en/Help/Troubleshoot?oid=13639]Reporting an Eververse Issue[/url][/quote] [/spoiler] [b][u]TROUBLESHOOTING[/u][/b] Players experiencing an issue that is not listed below as a known issue should follow the troubleshooting steps found here: [spoiler] For the best experience, it is recommended that players update their drivers to their most recent versions, and accept any Windows updates that have yet to be applied before accessing Destiny 2 on PC. Additionally, as an initial troubleshooting step when encountering an issue, players should close and relaunch the Destiny 2 client and Blizzard application. For players who continue to encounter issues, it is recommended that players delete their existing CVARS.xml file. This file can be found in: [b] \Users\USER_NAME\Appdata\Roaming\Bungie\DestinyPC\prefs\ [/b] Note that when relaunched, the Destiny 2 application will generate a fresh CVARS.xml file. Players who continue to encounter issues unrelated to the known issues list below should report them to the [url=https://www.bungie.net/en/Forums/Topics?pNumber=0&tg=Help%20PCSupport]#PCSupport[/url] forum. When reporting hardware issues, players should provide [i]as much of the below information as possible[/i]: [quote][b]BattleTag[/b] [i](with numerical suffix)[/i] [b]Configuration Info[/b] CPU: GPU: RAM: GPU Driver Version: Operating System: • To find this information, press (Windows Key + R) to bring up the Run dialog box, enter this command “winver”, no quotation marks. DxDiag: • To find this information, press (Windows Key + R) to bring up the Run dialog box, enter this command “dxdiag”, no quotation marks. • Click on “save all information”. • Copy text from saved file to preferred third-party text dump website (i.e. PasteBin, DumpTxt) and share link here: [b]Issue Information[/b] Destination/Activity: Description: [/quote] Please note that players may not be provided actionable steps in response to their report, however all reported information is escalated to our internal teams for investigation. [/spoiler] [b][u]EMERGENT ISSUES[/u][/b] For a list of emergent Destiny 2 PC issues, please see below: [Quote] • [b]PC Armor and Inventory Issues:[/b] We are investigating reports from PC players who are encountering inventory and character issues after receiving Hotfix 1.2.3.2. Affected players should first try Scan and Repair in the Blizzard launcher. [i]Added 8/13/2018[/i] • [b]Frame Stuttering in Area Transitions:[/b] We are investigating an issue where players may sometimes encounter delays/frame stutters when transitioning between spaces on planetary destinations when NVIDIA Nsight is installed. To mitigate this, players should open their Nsight Monitor application and visit the following setting: [b]General > NVIDIA Display Driver > Driver Instrumentation[/b]. Here, players should make sure that Driver Instrumentation is disabled. • [b]Long Load Times:[/b] We are investigating an issue in which some AMD systems may encounter exceptionally long load times when traveling to Destinations. • [b]Frame Stuttering on Mars:[/b] We are investigating an issue in which some AMD and Intel configurations, especially those near the minimum specifications, may encounter frame stuttering in the Mars Destination. • [b]Frame Stuttering:[/b] We are investigating an issue in which some Geforce 10 Series graphics cards may encounter frame stuttering or loss of frame rate. • [b]Screen Flicker or Static:[/b] We are investigating an issue in which an AMD Rx Vega graphics card using a 4k Monitor set to non-native resolutions with HRD may cause screen flickering or static. • [b]Cannot Invite to Friends List:[/b] Players that are at the Friends list cap on the Blizzard Battle.net Launcher cannot add new Friends. Players must make a room on their Friends list to be able to add new Friends again. • [b]Text Chat:[/b] When in a Strike, players are not able to access the local chat for that Destination area. • [b]HDR Color Oversaturated:[/b] We are investigating an issue in which enabling HDR with the NVIDIA GTX660 may cause the screen to become oversaturated. • [b]Scan and Repair:[/b] In some cases, players may repeatedly receive an error directing them to use the Scan and Repair tool, but the tool reports “no problems found.” For troubleshooting steps to take when this occurs, click [url=https://www.bungie.net/en/Help/Article/46501]here[/url]. • [b]BUFFALO Errors on multiple PCs:[/b] Players may encounter BUFFALO errors when logging in to Destiny 2 on multiple PCs at the same time. To prevent this issue, players must ensure that they are logged out of Destiny 2 on any PC that they do not currently intend to play on. • [b]TRUMPET Errors:[/b] Players who are encountering TRUMPET errors on PC may attempt to work around this issue by changing Blizzard Region, or unfriending deleted Battle.net accounts from their Battle.net friends list. More info [url=https://www.bungie.net/en/Help/Article/46138]here[/url]. • [b]SAXOPHONE Errors when Launching:[/b] Players may erroneously encounter SAXOPHONE errors when launching the Destiny 2 application directly from the .exe file. Players who encounter this issue must close the application and relaunch through Blizzard’s Battle.net app. • [b]Login after Disconnects:[/b] A generic error code may appear to players who lose internet connection, which may block an affected player from logging back in even after reconnecting. Players who believe they are encountering this issue should close the Destiny 2 application and relaunch. [/Quote]
English
#Help #pcsupport

Posting in language:

 

Cancel Edit Create Fireteam Post Play nice. Take a minute to review our Code of Conduct before submitting your post.

  • Edited by BNGHelp4: 7/17/2018 5:01:57 PM
    [b][u]RESOLVED ISSUES[/u] - Updated on 07/17/2018[/b] For a list of the most recent updates to Destiny, click here: [url=https://www.bungie.net/en/Explore/Category?category=Updates]Link[/url] Please see below for a list of PC issues resolved in Updates or Hotfixes: [spoiler] [quote] • [b]Bluetooth Audio:[/b] Fixed an issue which caused bluetooth headphones to not play sound properly on some PC configurations. For more info, please see the Vital Information section of our [url=https://www.bungie.net/en/Help/Article/11933]Destiny Audio Guide[/url]. • [b]Aerial Momentum Loss:[/b] Fixed an issue for high framerates on PC that caused players to suddenly lose momentum after activating Supers and aerial dodge abilities. • [b]Laptop Black Screen at Launch:[/b] We have fixed an issue where players with Nvidia-powered laptops would launch into a permanent black screen and were unable to progress to gameplay. • [b]NumPad Binding:[/b] We have fixed an issue in which players were not able to bind controls to most NumPad keys. • [b]Screen Bounds on AZERTY Keyboards:[/b] We have fixed an issue in which players would receive an incorrect key prompt when adjusting screen bounds on an AZERTY keyboard. • [b]Cursor Stutter in Menus:[/b] We have fixed an issue in which the mouse/cursor would stutter while browsing game menus with some system configurations. • [b]Tri-Monitor Depth of Field:[/b] We have fixed an issue in which depth of field effects were overly aggressive on some tri-monitor configurations. • [b]Idling to Title Screen:[/b] We have fixed an issue in which players who were returned to the title screen due to idling were unable to log back in. • [b]Crash after Task Switching:[/b] We have fixed an issue in which the Destiny 2 client would crash after switching tasks (ALT+TAB) when AMD Crossfire is enabled. • [b]Fullscreen on Laptops:[/b] We have fixed an issue in which fullscreen mode was unable to be selected on some laptops. • [b]Continuous Sign On:[/b] We have fixed an issue in which players would be stuck at sign-on. • [b]Flashing shadows in Pyramidion:[/b] We have fixed an issue in which players were encountering flashing shadows when entering the final area of the Pyramidion. • [b]Crash at Third Spire:[/b] We have fixed an issue in which players were encountering crashes at The Third Spire. • [b]Hitching Post Hotfix 1.0.6.1:[/b] Issues causing general "hitching" or "stuttering" in framerate have been resolved in [url=https://www.bungie.net/en/Explore/Detail/Update/46459]PC Hotfix 1.0.6.2[/url]. Players who continue to encounter this issue should create a new forum post reporting the status of this issue. • [b]Beta Emblems:[/b] Players who participated in the Destiny 2 PC Beta had not received the appropriate emblem within the Collection. The fix is live and the emblem can be found in the emblem collection. • [b]Clan Roster:[/b] Issues causing Clan rosters to not appear in-game have been resolved in [url=https://www.bungie.net/en/Explore/Detail/Update/46437]PC Hotfix 1.0.6.1[/url]. • [b]SSSE3 Required:[/b] Destiny 2 [url=https://www.bungie.net/en/Explore/Detail/Update/46436]PC Hotfix 1.0.5.1[/url] was deployed, which removed this SSSE3 requirement. • [b]Performance Issues over time:[/b] Issues causing a general performance degradation over time have been resolved in [url=https://www.bungie.net/en/Explore/Detail/Update/46437]PC Hotfix 1.0.6.1[/url]. Players who continue to encounter this behavior should report it to the PC Support forum. • [b]Vega GPU Crash on Mission “Six”:[/b] Players who are encountering Vega GPU crashes when attempting to proceed through Mission “Six” may resolve this issue by downloading the most recent AMD Driver update here: [url=http://support.amd.com/en-us/download]http://support.amd.com/en-us/download [/url] [/Quote] [/spoiler]

    Posting in language:

     

    Cancel Edit Create Fireteam Post Play nice. Take a minute to review our Code of Conduct before submitting your post.

You are not allowed to view this content.
;
preload icon
preload icon
preload icon