Tokens are basically like reputation consumables from d1 that you can use on any character. You also get to choose the time you obtain the reward. Things i like about the token system : * It lets me get loot on whichever character i want. For example, i can earn token on my titan and open packages with my hunter. This is a much more flexible system than d1 reputation in which rewards were locked to the character you did the activity with. D1 offered flexibility in a different way in that you could infuse gear from any character into gear for any other character but d2 does not do that. * I like that i can choose when to turn in tokens. A pile of tokens takes up only one spot in my vault. If i get drops every time instead of tokens, i would have to manage my inventory during activities (choose to save and transfer to vault, or discard, and i don't always want to do that. Tokens let me choose when i want to do my inventory management. Or, if i reach a point in the game where i no longer want anything a certain kind of tokens offer, i don't have to turn them in at all. When i do turn in tokens, i'm already at a place that has the vault and postmaster so its easier to manage all of that from one place. * You don't have to stop your activity and go to the tower because youre worried that your package is going to "roll over". Remember in D1 when if you levelled up a faction twice without visiting the vendor you actually lost the package? I do. People were so scared of losing packages, we interrupted our play to go pick them up. "Hey, lets keep running strikes to keep our streak up." "Sorry, I know we're having fun, but I gotta take a break and go to the tower or I'll roll over Vanguard again and lose my package." I believe some users are mainly frustrated with tokens for the following reasons : * Tokens do not guarantee a max light drop when your character is max light (they should). Instead we have to wait for vendors to have max light by checking once every half hour or checking an outside website. As a result, i have never turned in any raid tokens because the raid vendor has never offered max light gear and my character is at max level. * The validity period of tokens is not clear. Faction tokens expired after the faction rally but we don't know if other tokens will expire at some point or if we get to keep them forever. Faction token expiry was not indicated in the game. * Tokens should not be the only method to gain loot. Especially in iron banner, postgame drops should have a chance to reward iron banner gear. This is already the case in other activities than iron banner - tokens are a secondary method to gain loot and not the only method. * Tokens sounds like a currency, so something you can exchange. In many other games you can exchange tokens for specific pieces of gear instead of an RNG package. Including the possibility to exchange tokens for a rotating piece of fixed gear or an RNG package would be a solution i would like.