[b][u]UPDATE 10/19[/u]:[/b] As of Destiny 2 [url=https://www.bungie.net/en/Explore/Detail/Update/46410]Hotfix 1.0.5[/url], raid keys should no longer be erroneously removed when players create a new character, or when players log in to alternate characters for the first time after the weekly reset.
Additionally, raid keys are no longer removed at the weekly reset, in general.
[b]Prior Message[/b]
[spoiler]
Through our investigations with internal teams, we have identified two instances where Leviathan raid keys are erroneously removed from character inventory.
[quote][b]Signing in with alternate characters will remove raid keys if the character had not been signed in since the weekly reset.
If a player earns Raid keys and creates a new character, raid keys are removed from inventory.[/b][/quote]
To prevent this issue, we advise players sign in with all characters or inspect all characters on the Destiny Companion App prior to completing checkpoints within the Leviathan raid after the weekly reset.
Please note: Leviathan raid progress, including key rewards, are reset each week. We are looking to address issues where keys are removed erroneously with a future update. Stay tuned to @BungieHelp for future announcements. [/spoiler]
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Edited by Moody_Griever: 10/18/2017 12:54:24 AMI lost all three of my keys today within 5 minutes of completing the raid! The fireteam leader went to orbit so we could start a chest run. When we got back to Leviathan my keys were gone! I was just checking them during loading and had them. They just vanished after landing. It really sucks to be deprived of your hard earned loot Bungie. Please fix this and compensate us for the lost loot. For God's sake fix this buggy game!