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Edited by BNGHelp4: 10/19/2017 5:32:05 PM
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[BUNGIE] Raid keys erroneously removed from Character Inventory [UPDATE: 10/19/17]

[b][u]UPDATE 10/19[/u]:[/b] As of Destiny 2 [url=https://www.bungie.net/en/Explore/Detail/Update/46410]Hotfix 1.0.5[/url], raid keys should no longer be erroneously removed when players create a new character, or when players log in to alternate characters for the first time after the weekly reset. Additionally, raid keys are no longer removed at the weekly reset, in general. [b]Prior Message[/b] [spoiler] Through our investigations with internal teams, we have identified two instances where Leviathan raid keys are erroneously removed from character inventory. [quote][b]Signing in with alternate characters will remove raid keys if the character had not been signed in since the weekly reset. If a player earns Raid keys and creates a new character, raid keys are removed from inventory.[/b][/quote] To prevent this issue, we advise players sign in with all characters or inspect all characters on the Destiny Companion App prior to completing checkpoints within the Leviathan raid after the weekly reset. Please note: Leviathan raid progress, including key rewards, are reset each week. We are looking to address issues where keys are removed erroneously with a future update. Stay tuned to @BungieHelp for future announcements. [/spoiler]
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  • Those aren't the only two things that cause the keys to vanish. For two weeks in a row now a member of our raid team has had a their keys vanish. This week (after a guy losing his last week) we all took careful note that we were getting them and they were actually in our inventory. As we went to get the chests, one guy noticed his were gone. Now, both times we have waited until after beating Calus and looting his throne room to go back to orbit then return and collect the chests in the underbelly. We don't know the exact moment the keys vanished, not sure if that's related. But it's not a thing where we log out and then later on someone notices their keys are gone.

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