[quote]Seems to be a widespread problem, especially with gamestop preorders. I have my ghost shell but not my coldheart, which was the thing I actually wanted. Your preorder constitutes an agreement with Bungie to deliver certain goods and services - if they haven't held up their end we need to let them know so it can be fixed.[/quote] Ditto
Turns out there is a card with a [b]separate[/b] code on it (different from the one on your receipt) in you game case. THAT code unlocks your coldheart, at least that ended up being the case for me. Very odd that they used two different codes to do all of this. I've been preordering with GameStop for years and I don't remember it ever being handled this way.