I am having this exact same problem, I have been scouring the internet all morning with no solution. Very frustrating.
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I honestly don't know what to do and it frustrates me that I just got given an automated reply even though I stated in th post that this faq doesn't apply and that it won't work that way but I feel my issue is being over looked now... Destiny 2 only appears on my console under "purchased" it's not even in the library for me to delete and restart. I can't delete what hasn't been downloaded. And it won't let me download. Rip
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Hello. It may be best that you contact the PlayStation Support team for additional help with this.